Learn more about our privacy policy

You (hereinafter referred to as the " User ") are currently connected to the ikom.agency website (hereinafter referred to as the "Site"), which is the exclusive property of IKOM, publisher of the site (hereinafter referred to as the "Company").

IKOM takes the protection of your privacy and your personal data ("Data") very seriously. This IKOM Privacy Policy explains how IKOM collects and processes your Data when you use our Site, when you fill out the contact form, when you apply for a job with IKOM, or when you otherwise interact with IKOM, as required by the personal data protection regulations in the territories in which we operate, such as the European General Data Protection Regulation ("GDPR").

If you have any questions about how your Personal Data is collected, please contact Labelium's Publicis Data Protection Officer at dpo@ikom.agency.

The Personal Data collected by the Site will be used solely to enable us to respond to your requests, manage your applications and update our files. Once collected, Personal Data will not be used subsequently for other incompatible purposes, without your consent.

IKOM, whose registered office is located at 26, avenue Tony Garnier - 69007 LYON, registered in the LYON Trade and Companies Register under number B 812 243 699, is considered to be responsible for processing this Site.

We take the protection of Personal Data very seriously. All Personal Data collected by the Site will be treated as strictly confidential and will only be used in the manner described in this Policy, as well as in accordance with applicable laws.

If you do not agree with the way your Personal Data will be used, please do not use this Site or provide your Personal Data through this Site.

We may include links on the Site to other websites, including social networking platforms. This Policy only covers how we use Personal Data and does not cover these other websites. We encourage you to read the privacy statements available on the other websites you visit.

What data do we collect and how? 

The categories of Data we collect about you depend on your activity and interaction with IKOM. The following Data may be collected by IKOM:

Data categories
Collected data
Identification data

Last name, first name,
We may also collect your job title, company name and address.

Contact data

Business e-mail address, business telephone number,

Message content

The content of messages and/or requests you send us, including, if applicable, information about your professional and educational background if you are applying for a job.

Connection data
‍(Information collected when you use the Site for information purposes only)

Through the use of cookies and other tracers, we also collect limited Personal Data linked to your use of the website, namely your IP address, the type of browser used, the operating system, your language preferences, the website from which you visit us (referring URL), the date and time of your visit, the websites you visit before and after our website, the name of your Internet service provider. For further information on this subject, please refer to our Cookie Management Charter.

Social media data
‍(information collected when you use the Site for informational purposes only - information processed by external social media providers).

The mere use of our Site does not generally involve any data processing activities (including data transfers) in relation to third-party media platforms and/or social networks (such as Facebook and Instagram, " External Platforms "). However, if you accept the targeting cookie provided (if any) or use the share buttons that allow you to share Site content with your friends through these External Platforms, the External Platforms may (subject to their own legal basis) collect and otherwise process personal data about you in order to provide you with personalized advertising. For more information on the scope and purposes of the data processed by the External Platform provider, including your rights and setting options to protect your privacy, please consult the privacy policy of the relevant External Platform provider.

Application data
‍(information collected when you interact with us in another way)

Type of relationship with IKOM or the Labelium Group (e.g. customer, employee or other), surname, first name, type of request (e.g. request for rectification or deletion of personal data), other details of the request necessary to process your request (e.g. identification details), and the content of your request provided to us.

Why do we collect and process your Data and how do we justify the processing of your Data?

We may process, electronically or manually, your Data for the following purposes. Each processing of your Data is legally based either on your consent, the need to perform a contract with you, a legal obligation and/or our overriding legitimate interest depending on the purpose of the processing.

Purpose of processing
Data potentially concerned
Legal basis

Purposes relating to requests
To enable you to obtain information about our services from our customer service department, or in the "Contact us" section of our Site, for example

  • Identification data
  • Contact data
  • Message content
  • Request data
  • Contract
  • Consent

Purposes related to the use of the Site
enable you to obtain information about our services from our customer service department, or in the "Contact Us" section of our Site for example

  • Identification data
  • Contact data
  • Consent
  • Contract
  • Legitimate interests

Purposes related to customer relations and business management
In order to manage business relations, contract execution, mission completion, invoicing and service accounting.

  • Identification data
  • Contact data
  • Purchasing data
  • Contract

Purposes related to compliance with regulations
comply with our legal obligations, including, among others, regulations on anti-money laundering, fraud, corruption, sanctions control, security obligations and the processing of data subject rights requests.

  • Identification data
  • Contact data
  • Request data
  • Consent
  • Legal obligation
  • Legitimate interests

HR purposes
a job application, keeping the CV and cover letter received in this context within our CV library, in order to be able to identify in the future a position likely to match you.

  • Identification data
  • Contact data
  • Message content
  • Consent
  • Legitimate interests

Purposes relating to requests
enable you to obtain information about our services from our customer service department, or in the "Contact Us" section of our Site for example

  • Identification data
  • Contact data
  • Message content
  • Request data
  • Contract
  • Consent

With whom do we share your data?

Within the Labelium Group

IKOM is a member of the Labelium Group. Consequently, when justified, your Personal Data may be shared within the entities of the Labelium Group and its subsidiaries in France and throughout the world. Your Data will only be accessible by a limited and defined number of recipients within the Labelium Group and only when strictly necessary.

If you are an existing or potential customer of IKOM, and more broadly of the Labelium Group, employees of IKOM and the Labelium Group who work in the teams that need to have your information (for example, customer relationship management, sales management, legal department, accounting department, compliance, IT, customer service and digital team) will have access to your Data.

Within the Labelium Group

Your Data will generally not be disclosed to recipients outside IKOM or the Labelium Group. In certain cases, however, and in order to carry out our activities, to ensure the hosting of the Site, the technical maintenance of the Site or of our software processing your Personal Data, for the hosting, backup, administration or processing of the Data and/or our emails, IKOM may call upon external service providers acting on its behalf on the basis of contracts which will include strict obligations with regard to data protection.

These include IT maintenance, security and support service providers, hosting providers, marketing and advertising partners, data analytics companies, event providers, publishers of collaborative project management SAAS platforms, Google Workspace cloud storage tool.

Other third parties

IKOM may, in limited cases, transfer your Data to legal or administrative bodies, courts and government authorities, all in accordance with applicable law, and to external advisors (e.g. lawyers, accountants, auditors, etc.), all acting as data controllers.

In this context, IKOM may also transfer your Data to third parties when requested to do so by a legally authorized authority, in accordance with applicable laws and regulations. Finally, IKOM may transfer your Data to another legal entity for the purposes of a collaboration, joint venture, corporate or group reorganization, change of legal form or any other similar event, and/or to provide you with the best possible service. In the event of a merger or sale, your Data will be permanently transferred to the successor company.

Digital partners

There may be digital partners who may process your Data for their own purposes, to the extent permitted by this policy. Processing by these entities is governed by their own privacy policies.

For example, to share social media content, our Site may use sharing buttons. The Site may include third-party links, icons or applications that allow you to share content with others, or to publish your visit or your opinion of the Site's content with others, such as the "Share" and "Like" buttons on social networks such as Facebook, Twitter, Instagram, Pinterest, etc. The provider of these application buttons can identify you via this button, if you use it, and even if you have not used this button but are connected to the social network when you visit the Site (session opened during your browsing). Sharing buttons allow you to connect the content you consult to your user account. Processing by these entities is governed by their own privacy policies.

Is your data transferred outside the European Union?

Data recipients as defined in Article 3 above may involve a transfer of your Data to territories that do not provide the same level of data protection. In such a case, we ensure that all data transfers comply with the applicable legal requirements by signing, in accordance with Article 46 of the RGPD, standard data protection clauses adopted by the European Commission, with our co-contractors.

How long do we keep your data?

We retain your Personal Data in accordance with applicable legal data retention requirements and our internal policies. Data retention will vary depending on the type of data and the purposes of processing.

Categories of personal data / Purpose of processing
Shelf life
Prospects' personal data for marketing purposes

3 years from last contact with prospect

Customer personal data for customer relationship management and marketing purposes

10 years after the end of the business relationship

Personal data of IKOM job applicants(unsuccessful application)

2 years after the last contact, unless the candidate indicates that he/she does not wish us to keep his/her application at the end of the recruitment process; in which case his/her Personal Data will be deleted immediately.

Personal data of IKOM job applicants(successful application)

For the duration of the employee's employment with IKOM. As an exception, certain information may be kept in an archived database with limited access (for example, 5 years after the employee's departure for pay slips).

What are your rights regarding your Data?

In accordance with applicable regulations, you may exercise the following rights with respect to the Personal Data we hold about you:

  • A right to information: you have the right to be informed in a clear, transparent, intelligible and easily accessible form of the Data we hold and how your Data is processed. You also have the right to obtain (i) confirmation as to whether or not your Data is being processed and, if so, (ii) access to and a copy of your Data.

  • A right of access : You have the right to access all the Personal Data we hold about you, to know the origin of this Personal Data and to obtain a copy of it in an understandable format. You may also exercise your right of access to your Personal Data to check its accuracy and have it corrected or deleted. You have no reason to exercise your right of access.

  • A right of rectification: you have the right to obtain rectification of your Data. You also have the right to have incomplete Data completed.

  • A right to erasure: in certain cases, you have the right to have your Data erased. However, this is not an absolute right and IKOM may have legal or legitimate grounds for retaining this Data.

  • A right to object : you have the right to object to the processing of your Data where such processing is based on IKOM's legitimate interests. IKOM may, however, invoke compelling legitimate grounds for further processing.

  • A right to the limitation of processing: in certain cases, you have the right to obtain the limitation of the processing of your Data. This right means that the processing of your data by us is limited, so that we can keep the data, but we cannot use it or process it in any other way.

  • A right to data portability: you have the right to receive your Data that you have provided to IKOM, in a structured, commonly used and machine-readable format, and you have the right to transmit this Data to another data controller without hindrance from IKOM. This right applies only where the processing of your Data is based on your consent or on a contract (see list in Article 2) and where such processing is carried out by automated means.

If you have consented to personal data processing activities, you may withdraw this consent at any time for future processing. Such withdrawal will not affect the lawfulness of processing prior to the withdrawal of consent.

You also have the right to lodge a complaint with a competent supervisory authority. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL): https://www.cnil.fr. However, we invite you to contact us before filing a complaint with the competent Data Protection Authority.

How can I contact IKOM if I have questions about data protection?

If you have any questions or comments regarding this Privacy Policy or the manner in which IKOM collects and uses your Data, you may contact IKOM by any of the following means:

  • by e-mail: dpo@ikom.agency

  • by post: IKOM - For the attention of the DPO - 26, avenue Tony Garnier - 69007 LYON

  • via a web form accessible here.

  • To the Labelium Group's DPO at the following address: dpo@labelium.com

    To exercise your rights, please provide your full name, e-mail address and any other information required to confirm your identity so that we can process the request (such as your postal address, if applicable).

How do we ensure the security of your Data?

We use a variety of methods, such as firewalls, intrusion detection software and manual security procedures, to protect your data from loss or damage, to help protect the accuracy and security of Personal Data and to prevent unauthorized access or misuse.

If you believe that the Site or any Personal Data is not secure or that there has been unauthorized access to the Site or your Personal Data, please contact dpo@labelium.com immediately.

Notification of changes to this Privacy Policy

This Policy may be modified by IKOM in accordance with changes in the functionalities of the Site, the services offered and the laws applicable to IKOM's activities. Such modifications and updates are binding on the User, who is advised to check the current Privacy Policy regularly.